Terms & Conditions

Office hours:

As required, seven days a week, please call 08 7530 5000. In the case of emergencies (Fire, Ambulance or Police) please contact 000.

Check-in and Check-out:

Check-in time is 2.00 pm and Check-Out time is 10.00 am. Early check-in and late departure requests are subject to approval by management.

No Smoking

Please observe all NO SMOKING notices. No Smoking in cabins, park buildings or communal areas. Failure to observe the No Smoking rule or notices will result in you incurring a cleaning fee of $200.00. Smokers are permitted to smoke on cabin verandah.

Noise / Behaviour

PARK QUIET TIME IS 10 pm to 7 am daily, excessive noise is not permitted during these hours. For the comfort of all patrons, this must be strictly adhered to. Abusive language  (including swearing), behaving in a socially unacceptable manner, causing damage, breach of any other park rules, disturbing guests, physical intimidation, excessive consumption of alcohol (including any consumption by persons under 18 years of age), possession or consumption of illicit drugs or assault will not be tolerated at any time and will result in your removal from the park with no refund issued. Guardians are responsible for their children’s general behaviour around the park. Guardians are required to supervise their children at all times.
VEHICLES: The speed Limit is 5 kph for all vehicles, including pushbikes, and must be adhered to at all times. No unregistered vehicles or trailers are permitted in the park. No vehicles are to be driven by unlicensed drivers. Vehicles, boats and trailers must be parked in the designated areas and must not be parked on the roadways of the park. Guests must have adequate property and liability insurance for all vehicles/vessels/assets at the park. All government regulations for use of vehicles/vessels/assets on or near park property must be observed. Limit 1 vehicle per site or accommodation. Guest overflow parking if available is charged at the current rate per night. Washing of vehicles/vessels/assets in The Park is prohibited.

Bikes, Scooters, Skateboards etc:

Bicycles and scooters may be ridden within the park during daylight hours only. They are to be ridden in a manner that does not endanger or is not likely to endanger, themselves, other property or any other persons. Helmets must be worn at all times. The entrance gate and amenity areas are no ride zones. Park management reserve the right to confiscate any bike or scooter that is being used in a prohibited area, or they deem is being used in a manner considered dangerous or a nuisance. The use of skateboards, rollerblades or roller skates is NOT PERMITTED in the park for safety reasons.

Visitors:

Visitors must register at the office prior to entry into the park. Visitors are to park their vehicles in the visitor’s car park adjacent to the office. No visitors are permitted to use any of the park’s facilities or to stay overnight unless they have registered as guests and paid the appropriate charges (visitor’s fees) at the office. Guests are responsible for the conduct of their visitors and must ensure that they are aware of, and abide by, the park rules. A group of visitors consisting of 4 or more people is classed as a ‘group event’. ‘Group events’ must have prior permission from management. Visitors must vacate the park by 10 pm

Pets (Defined as Dogs and Cats only):

Pets are only permitted in the park with the prior approval of management. Pet owners must ensure they are aware of, and abide by, the park pet policy. You will be asked to remove your pet from the park if your pet becomes aggressive or causes a nuisance (constant barking is one) to other people or pets, or for any breach of the park pet policy. Pets are not permitted within the amenities, camp kitchen, BBQ areas or laundries. The park pet policy is available from the office.

Emergency Assembly Point and Emergency Exits:

The emergency assembly area and exits are displayed on the site noticeboard, in each park building, all cabins and shown on the park map. In case of an emergency please make your way immediately to the assembly area and follow instructions from the emergency services.

Cabins:

Upon entry into the cabin please observe and advise us immediately of any breakages or items out of order. Please leave the kitchen as you found it. Wash, dry and return all dishes to their allocated areas. All breakages and damages must be reported to Management prior to your departure. Management reserves the right to charge your credit card for any outstanding charges that apply to your booking. This includes extra cleaning, excess rubbish removal, additional unpaid guests, extended stays, late checkouts, property theft, any repairs or damage to park property. Australian standards state that in the interest of safety, children under the age of 9 years of age should not sleep on top bunks and children should not play on bunk beds. All linen, bedding and towels are supplied in accommodation. All accommodation is STRICTLY NON SMOKING. Failure to comply with this policy will incur a $200 cleaning fee. Please be conscious of conserving water and electricity.

Portacots & High Chairs

Portacots and High Chairs are available to hire for accommodation only. A $5 charge per item per night to hire (including linen) applies. Please contact reception prior to arrival to arrange porta-cot and high chair hire. Please note, subject to availability.

Sites:

Upon entry observe and advise us of any damage to the utility services. Upon exit turn off the water tap, electricity connection and replace the grate over the grey water point. Greywater disposal points are for the disposal of greywater ONLY. For sites with no grey water disposal, greywater is to be collected and disposed of at the designated dump point. All Blackwater is to be disposed of at the designated dump point. Place all service connections to your van, vehicle or tent so as not to cause a nuisance to neighbouring sites and management in maintaining the surrounding site area. Park your vehicles, caravan and/or trailer within the site boundaries, ensuring a 3-meter gap from other vans or dwellings as per the parking guide. Limit 1 car per site. Site capacity is 8 people per site. All caravans must have working fire extinguishers and comply with all government regulations.

River Frontage and Lagoon:

The River Area is only available for use by residents, guests and their registered visitors. Children under 14 years of age must be supervised by a responsible adult at all times.  No one is to permit any child or person who cannot swim to enter the water unless they are supervised at all times by a responsible adult. Waterfront users must not do anything that would endanger any other person and must abide by the ‘Waterfront rules’ displayed within the Waterfront Area area. Current Waterfront access times are displayed on the Waterfront Area rules sign.

Amenity and Laundry Areas:

The amenities and laundries are for registered guests and residents only. The washing of pets or pet bedding is strictly prohibited. Bathing of infants or young children in the laundry tubs or washing of clothes in hand basins or showers is not permitted. We ask that children under the age of 10 years be supervised by a responsible adult while using the amenity or laundry facilities. Please be considerate of the next user and always leave the facilities in a clean and tidy condition after use. Clothes should be removed from machines/lines as soon as practical. Please be conscious of conserving water and electricity.

Bbq & Camp Kitchen:

The use of the park’s barbeques & camp kitchen areas are permitted between the hours of 7 am and 9.30 pm daily. Please leave the area in a clean and tidy condition. Children under the age of 16 years must be under the supervision of a responsible adult.

Games Room and Fire Pit:

Those using these areas must abide by the Rules displayed and be considerate of other users at all times.

Campfires, Bbqs, Generators (motorised by Fuel):

Only contained gas BBQ’s and other contained gas cooking equipment may be used in the park for cooking. Park supplied fire pits are to be used in the location supplied and at The Park’s discretion and in accordance with local fire authority restrictions.No other means of cooking or heating is permissible. Generators are not to be used in the park unless express permission has first been granted by management.

Garbage:

Place all garbage in the bins provided. Cardboard and Paper Bins are for CARDBOARD AND PAPER MATERIAL ONLY, Can and Bottle bins are for REFUNDABLE CONTAINERS ONLY and not for general refuse. Littering is prohibited.

Guest Enjoyment:

Our park has consideration for all guests. We ask that during your stay you respect our guests, their property and their right to the quiet enjoyment of their stay.

Deposits & Payments:

A booking cannot be made for or by any person under the age of 18 years. A responsible adult must accompany such persons. Proof of age may be requested. It is the adult’s responsibility to ensure the safety and protection of all minors in your party during your stay. All bookings require a 50% deposit. All balances owing to be PAID IN FULL 30 days prior to check-in. A Credit Card pre-authorisation of $200 or a cash bond of $200 will be taken on arrival.

Changes & Cancellations:

Changes and cancellations must be made [30] days prior to arrival or the FULL deposit is forfeited. A $25 CANCELLATION FEE is payable for all cancellations. No changes and cancellations will be accepted to any bookings made through any third party website ie. BOOKING.COM, WOTIF, EXPEDIA, etc. No refund will be given for cancellations due to weather if you leave early or other circumstances beyond our control. We suggest you purchase travel insurance.

Damage/loss:

All registered Guests will be liable for any loss or damage to the appliances, furniture, keys, boom gate access cards, fixtures and fittings in the accommodation, normal wear and tear excluded. We take no responsibility for all loss, damage or injury which may be incurred by you or to any of your personal items, including to any vehicles, caravans or motor homes. You release us from any loss, damage or injury you suffer and indemnify us against any loss, damage or injury your party suffers. In these terms and conditions, ‘loss, damage or injury’ means any damage, loss, liability, cost, expense, harm, death or injury. All cabin/en-suite site bookings require credit card details as security. We reserve the right to protect our interests and deter security incidents such as vandalism, unruly behaviour, theft and violence. CCTV cameras may be operated and, if operated, will be visible. Thoroughly check cabins and amenities on departure as perishable items will be disposed of and non-consumables will only be held for 2 weeks before being donated to local charities. You must securely store your belongings. Please lock up accommodation, vehicles, bikes, etc. and remove any valuables, especially at night.

Special Requests/allocations:

Special Requests/Allocations are on a request basis only and not guaranteed at the time of booking. Please contact the Park for confirmation of a request. Due to variations to reservations, specific room and /or site allocation cannot be guaranteed.

Minimum Stays:

Minimum booking periods apply during certain times of the year. School holidays, long weekends and selected events are generally when these apply. Please refer to our website or reception.

Maintenance Issues:

Please advise The Park of any problems or requests regarding maintenance or cleanliness.

Tenancy and Sub-tenancy agreements

Tenancy & Sub-Tenancy:

No tenancy or sub-tenancy agreements are to made by any party regarding The Park as the whole facility is reserved for short term stays

Covid-19 Rules:

All guest and visitors must follow Government regulations.
These park rules adopted the 2nd day of November 2021

Pet Policies

Cabins

We charge a pre-authorisation of $50.00 on your credit card. If the cabin/villa is left in an unreasonable state OR our pet policy inside cabins is ignored you will be charged a cleaning fee.
Pets are allowed inside of cabins however they are not allowed to be on any furniture or in carpeted bedrooms.
Fees apply if your animal destroys any furniture or puts hair throughout the cabin. A broom is available in all cabins.
Pets must have their own bed to sleep in.
Pets must not be left by themselves at your cabin.

Sites

Pets must be restrained at all times.
Pets must not be left by themselves at your site.
When tethered/fenced at your site, pets must be kept within 1.25m of the site boundary.
Pets must not be taken into the amenities, laundry or BBQ area.

General

It is your responsibility to secure your pet.
When walking through the park pets must be on a lead and under control at all times.
Please keep dogs clear from our permanent residents’ homes and their gardens.
Owners must pick up after pet using a plastic bag and dispose of in the bin provided near the camp kitchen area.
Pets must not be taken into the camp kitchen.
No washing of pet bedding in the laundries.
Pets must be up to date with flea and tick treatments, microchipped and all relevant vaccinations.
Please respect your neighbours by keeping dog’s barking to a minimum
The office must be informed if you or your visitors have a pet.
Aggressive behaviour by a pet will not be tolerated and will result in you losing the privilege of having your pet stay in the park.
Pet policy adopted the 2nd day of November 2021